Creative Counsellors Community CIC
Terms and Conditions for Courses, Memberships & Events
Last updated: 12th May 2026
Contact: membership@creativecounsellors.org
These Terms and Conditions (“Terms”) apply to all memberships, courses, workshops, trainings, events, online communities, and services offered by Creative Counsellors Community CIC (“we”, “us”, “our”).
Our services may be delivered through:
By purchasing, accessing, or participating in our services, memberships, courses, trainings, or events, you agree to be bound by these Terms.
Online Courses, Trainings & Memberships
We offer a 14-day cooling-off period for courses, trainings, and memberships purchased directly through Creative Counsellors Community CIC, unless otherwise stated.
You may request a full refund within 14 days of purchase provided that you have not:
By accessing any training materials or sessions during the 14-day period, you acknowledge that you are requesting immediate access to digital content and your right to cancel and receive a refund may no longer apply.
After 14 days, refunds will not normally be offered, including in cases of:
At our discretion, we may offer a transfer to a future course, cohort, or intake where appropriate.
Refund requests must be submitted in writing to:
📩 membership@creativecounsellors.org
In-Person Events
Tickets for in-person events are non-refundable.
Once an in-person event ticket has been purchased, refunds will not be offered if you are unable to attend.
If you can no longer attend an event, you may contact us to request a transfer of your place to another person. Transfers are subject to approval and event capacity.
When registering for our services, you may be required to create an account through our online learning or membership platforms, including Thinkific.
You are responsible for:
Access to online materials is granted for the duration stated at the point of purchase or membership registration.
We reserve the right to:
Payments are processed securely through trusted third-party payment providers, including Stripe and PayPal.
We do not store your payment card details.
All payment processing is subject to the terms and privacy policies of the relevant payment provider.
We aim to provide a supportive, professional, and responsive experience for all members and attendees.
If you have concerns or complaints, please contact us at:
📩 membership@creativecounsellors.org
We aim to respond to complaints within 10 working days.
Unless otherwise stated, all course materials, recordings, presentations, handouts, downloads, frameworks, written content, graphics, digital resources, and community materials are the intellectual property of Creative Counsellors Community CIC.
Materials are provided for personal educational use only.
You may not:
…any materials or event content without prior written permission.
Unauthorised recording, reproduction, transcription, distribution, or public sharing of Creative Counsellors Community CIC content, trainings, events, community discussions, or online spaces is strictly prohibited.
Creative Counsellors Community CIC aims to create spaces that are respectful, reflective, inclusive, creative, and emotionally safe.
By participating in our memberships, trainings, workshops, supervision spaces, peer groups, online communities, or events, you agree to:
To help protect participant privacy and confidentiality:
For many of our live online trainings, reflective spaces, supervision groups, and community gatherings, we encourage participants to attend with cameras on where possible. This helps us maintain a relational, engaged, and safer online environment, supports facilitator awareness and safeguarding, and strengthens connection within the group experience.
We recognise that there may occasionally be accessibility, wellbeing, neurodivergent, technological, or personal reasons why a participant may need to have their camera off temporarily. We therefore ask participants to communicate with facilitators where appropriate and to engage respectfully within the spirit of the space.
Creative Counsellors Community CIC reserves the right to remove unidentified attendees or participants where there are concerns relating to safety, confidentiality, safeguarding, or inappropriate participation within online spaces.
While we take reasonable steps to help protect confidentiality within our online and in-person spaces, no online platform can guarantee absolute confidentiality.
We reserve the right to remove participants from any course, membership, event, or community space without refund where behaviour is considered:
We operate a zero-tolerance policy towards abusive, threatening, defamatory, coercive, intimidating, or harassing behaviour directed towards our:
This applies across:
Examples may include:
Where such behaviour is identified, we reserve the right to suspend or permanently terminate access to memberships, courses, trainings, or community spaces without refund.
If we need to cancel or postpone a course, workshop, training, or event, you will be offered either:
We are not responsible for additional costs incurred by participants, including:
We are committed to protecting your personal information in accordance with UK GDPR and applicable data protection laws.
Please refer to our Privacy Policy for full details regarding:
You may request access, correction, or deletion of your data at any time by contacting:
📩 membership@creativecounsellors.org
We may update these Terms from time to time to reflect:
The latest version will always be available through our websites or membership platforms.
Continued participation in our services constitutes acceptance of the updated Terms.
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales.
Creative Counsellors Community CIC
Copyright © 2026
All Rights Reserved